Refund Policy

Vcows Refund Policy

Vcows adheres to the principle of "customer first" and is committed to providing satisfactory service to its customers. All Vcows services offer a 30-day money-back guarantee. Refunds can only be requested through the online form if the terms are met. Vcows offers a free trial version for customers to test before purchasing. The trial version has no functional limitations and only includes a watermark on exported files. Given that everyone is responsible for their own actions, we strongly recommend that users use the free trial version before payment.

For products using a points system, Vcows reserves the right to refuse refunds if a user's points exceed a certain limit and they wish to request a refund. This policy aims to prevent users from abusing the points system, resulting in rejected refund requests. Thank you for your understanding; we will work together to ensure fair and responsible use of our products.

You warrant that your use of our website/products/services will not infringe on the intellectual property rights of any third party, and you will bear full responsibility if your actions infringe on the intellectual property rights of any third party.

1. Acceptable Circumstances

Vcows may issue a refund to a customer within 30 days if the customer's situation falls under any of the following categories.

You purchased the wrong software from the Vcows website within 48 hours and need a refund so you can purchase other software from Vcows. We will process your refund after you purchase the correct software and send your order number to the support team.

You mistakenly purchased the same software beyond your actual needs within 48 hours. You can provide your order number and explain the situation to the support team to receive a refund or have the software replaced according to your needs.

You did not receive your registration code within 24 hours, or were unable to successfully retrieve the code via the code retrieval link, or did not receive a response from the support team within 24 hours of submitting the online form.

You were still automatically renewed after receiving a cancellation confirmation email? In this case, if your order is within 30 days, you can contact the customer service team, and we will confirm the refund.

You mistakenly purchased download insurance or other additional services. You were unaware that these services could be removed from your cart. If your order is within 30 days, Vcows will refund you.

You encountered a technical problem, and the Vcows customer service team was unable to provide an effective solution. You have already completed the task through other solutions. In this case, Vcows can arrange a refund for you or change your license to other software you need.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

Refund requests submitted after the 30-day money-back guarantee period, for example, submitted on the 31st day after the purchase date.
Refund requests due to taxes, as policies vary by country.
Refund requests due to user error or operating system issues rendering the software unusable.
Refund requests for the difference between the price you paid and the promotional price.
Refund requests submitted after you have used our program to complete the required functions.
Refund requests due to not reading the product details; we recommend trying the free version before purchasing a full license.
Partial refund requests submitted after purchasing a bundle.
Refund requests due to not receiving the product license within 2 hours; we typically send the license code within 24 hours.
Refund requests due to purchasing Vcows products from other platforms or resellers.
Refund requests due to the buyer changing their mind.
Refund requests not attributable to Vcows.
Refund requests without a valid reason.
You can request a refund for your auto-subscription if you did not cancel it before the renewal date.
You can request a refund for a technical issue where you refuse to cooperate with the Vcows support team by providing detailed information (such as screenshots, log files, etc.) to track the problem and provide a solution.
Users who have used more than 10 minutes of video translation service, or more than 5 minutes or 100MB of video enhancement service, are eligible for a refund.
Users who have used more than 20 Vcows API Credits are also eligible for a refund.

For all refund requests, please contact the customer service team. Once your refund request is approved, you will receive your refund within 7 business days.